Privacy policy

Mop Masters is the trading name of Project Eco Pty Ltd (ABN 74 670 117 585), based in Perth, Western Australia. This page explains what personal information we collect, why we collect it and what we do with it. We handle personal information in line with the Australian Privacy Principles.

What we collect

• Your name, phone number and email address
• The suburb or address of the property, and details about it such as bedrooms and bathrooms
• Your preferred dates and anything you tell us in notes or messages
• For vacate cleans, your property manager's name, agency and email, if you choose to give them
• Details needed for invoicing and payment

We collect this when you use our quote or contact forms, or when you call, text, email or message us.

Why we collect it

• To give you a quote and reply to your enquiry
• To book, carry out and invoice your clean
• To contact your property manager about our bond-back guarantee, where you've given us their details
• To follow up after a job and keep our business records

We don't sell your information, and we don't use it to send marketing you haven't asked for.

Who we share it with

We only share your information where it's needed to do the job:

• Our team members and vetted subcontractors who carry out your clean
• Your property manager, if you've asked us to contact them
• The software services we use to run the business, such as job management, email and accounting systems. Some of these store information on servers outside Australia.
• Authorities, where the law requires it

How we look after it

We keep your information in password-protected systems and limit access to the people who need it. We keep it for as long as we need it for the purposes above or as the law requires, and then delete it.

Seeing or correcting your information

You can ask to see the information we hold about you, or ask us to correct or delete it, at any time. Email admin@mopmasters.com.au or call 0461 468 998.

Complaints

If you're unhappy with how we've handled your information, please tell us first so we can put it right. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The latest version will always be on this page.