Terms of service

These terms apply when you book a clean with Mop Masters, the trading name of Project Eco Pty Ltd (ABN 74 670 117 585). By booking with us you agree to them. If anything here is unclear, please ask before you book.

Quotes and prices

• All prices include GST unless we say otherwise.
• Prices shown by the online quote tool are estimates based on standard inclusions and the details you give us.
• If a job turns out to be unusual, or the property differs from what was described, the price may change. We will always confirm any change with you before we start.
• A minimum callout charge applies to small jobs.

Bookings

• Sending an enquiry is not a confirmed booking. Your booking is confirmed once we've agreed a date with you.
• We ask for at least 48 hours' notice for new bookings. For urgent jobs, call us and we'll do our best.

Cancelling or rescheduling

Please give us at least 48 hours' notice if you need to cancel or move a booking, so we can rearrange our schedule.

Access and getting the property ready

• Please make sure we can get into the property at the agreed time, and that power and water are connected.
• For vacate cleans, the property should be empty of furniture and belongings unless we've agreed otherwise.
• Please tell us in advance about anything fragile, damaged or needing special care.

Bond-back guarantee

• The guarantee applies to our vacate cleans.
• If your property manager flags anything, please send us their itemised list within 3 business days of the clean. We'll then come back and put those items right, free of charge.
• Our vacate clean covers the inside of the property. Outside cobwebs, external windows and fly screens are optional extras.
• It covers the cleaning work we were booked to do. It doesn't cover damage, wear and tear, items outside the agreed clean, or the property being used again after we've finished.

Payment

Payment is due as set out on your invoice.

If something goes wrong

We're fully insured. If you're unhappy with any part of our work, or believe something was damaged, please let us know as soon as you can so we can inspect it and put it right.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.

General

These terms are governed by the laws of Western Australia. We may update them from time to time; the version on this page when you book is the one that applies.

Contact

Questions? Email admin@mopmasters.com.au or call 0461 468 998.